Still having difficulty? Just drop by any of our 8 assistance facilities — the account holder have to be existing for an in-person verification.
Do I want to alter system to make use of 5G? You'll need a 5G-able machine that supports the 5G bands we use. If the gadget is 4G only, it's going to continue to be on 4G – you gained’t get 5G speeds or attributes.
The quantity of cell lines am i able to Join? Each and every ID is allowed to enroll in around ten cellular lines, and you'll pick both a SIM card or an eSIM.
How do I get proof of cellular possession? Simply ship us a ask for at [email protected] or head to any of our
How can I Verify the expiry of my eight insert-on? Quick! The Add-Ons expiry is the same as the Base Plan, this means you don’t want to keep in mind two expiry dates.
To prevent dropping any stacked programs, consider using them ahead of upgrading or system your up grade once the stacked ideas have finished their cycle. All ideas are non-reversible and non-refundable.
To get a new eSIM, fall by any of our eight company centres – the account holder need to be present for an in-human being verification. Upon verification, a new QR code are going to be issued quickly.
Range is suspended/terminated at your telco: the quantity need to be active for your port-in system. Make sure you check with your recent telco over the unsuspension/reinstation of one's variety and update us at [email protected]
Will 5G cost a lot more than 4G, and Exactly what are the obtainable 5G designs? Upgrading to 5G does not have to feature a steep price hike. We’re introducing two 5G strategies:
I chose SIM delivery in the course of enroll, just how long does the supply choose? We work with Singpost for SIM deliveries as well as the mail must get to you in just five-7 Operating days. Maintain a lookout to your SIM card with your mailbox!
Can I use my wallet credits to buy the 1-Year Plan? The one-Calendar year Approach is usually a Distinctive offer so it could possibly’t be paid out employing current wallet stability. You can utilize the existing wallet balance to obtain every month system/ insert-ons. Thank you for the comprehending!
I'm not equipped to connect with eight community or get cell info, what do I do? Troubleshooting flyer printing measures to obtain linked to facts:
I am not able to setup the eSIM on my product, what really should I do? Ensure you Possess a secure Connection to the internet in the course of the set-up process right before re-aiming to download the eSIM Using the QR code from a e mail.
How does port-in perform? Port-in helps you to carry your existing range to 8 without having support interruptions. This way, you have the very best price and best coverage in Singapore!